Refund Policy

Last updated: January 1, 2026

At ZeenTV we want you to be satisfied with your subscription. This policy explains the circumstances under which refunds are available, the process for requesting one, and the applicable exceptions.

1. General Policy — No Refunds After Activation

All subscription purchases are final once an account has been activated.

Because the Service provides immediate access to digital streaming content upon payment, we cannot offer refunds after credentials have been delivered and activated. This is consistent with standard practice for digital subscription services and with applicable consumer protection law in the United States.

We strongly encourage new customers to begin with the low-cost introductory 1-month plan at $8.99 before committing to a longer term — see Section 5 and the pricing page.

2. Eligible Exceptions

2.1 Extended service outage

If ZeenTV suffers a verified outage affecting your account for more than 72 consecutive hours, you may qualify for a pro-rata credit applied to your next billing period, reflecting the proportion of your term during which the Service was unavailable.

• The outage must be confirmed on our side and attributable to ZeenTV infrastructure.
• Outages caused by your internet provider, your device, or third-party applications (including IBO Player) are not eligible.
• Credit requests must be submitted within 14 days of the outage being resolved.

2.2 Duplicate charge

If you were charged more than once for the same plan through a technical error, you are entitled to a full refund of the duplicate charge.

• Proof of the duplicate charge (bank or payment processor statement) may be requested.
• Duplicate-charge refunds are processed within 5–10 business days.

3. Non-Eligible Situations

Refunds are not available where:

• You changed your mind after purchasing.
• You purchased the wrong plan (we will, however, adjust the term — just ask).
• You experienced problems with your own internet connection, router or device.
• You had compatibility issues with hardware or software we do not support.
• Your account was suspended or terminated for breaching our terms of service.
• You forgot about the subscription or did not use it during the paid period.
• Channel availability changed during your subscription, as covered on the channels page.

4. How To Request A Refund

1. Email [email protected] with the subject line Refund Request — [Your Account Email].
2. Include the full name on the account, the registration email address, the date of purchase, a description of the issue (outage detail or duplicate-charge evidence), and the payment reference if you have it.
3. Submit within 7 days of the qualifying event.
4. Our team reviews and responds within 3 business days.

5. Introductory Plan

ZeenTV offers a discounted introductory 1-month plan at $8.99 so you can evaluate the Service at minimal cost before committing to a longer term. We encourage every new subscriber to start there. Order it from the checkout page or ask the support desk to set it up for you.

6. Refund Processing

• Approved refunds return to the original payment method.
• Processing takes 5–10 business days after approval, depending on your bank or payment provider.
• ZeenTV is not responsible for delays caused by financial institutions.

7. Chargebacks

Please contact [email protected] before initiating a chargeback. Unauthorised chargebacks may result in immediate account suspension and may be disputed. Where a chargeback is found to be fraudulent or in breach of these terms, ZeenTV reserves the right to pursue recovery through appropriate legal channels.

8. Changes To This Policy

We may modify this policy at any time. Changes are posted at https://zeentv.us/refund.html with an updated "Last updated" date. Continued use of the Service constitutes acceptance of the revised policy.

9. Contact

Email: [email protected]
Website: https://zeentv.us

Our support team aims to respond to all enquiries within 24 hours, and in practice answers most within minutes.