Home › Contact
Questions about the service or trouble with a setup? The support desk is staffed 24 hours a day, every day, and a real person reads every message.
Get in touch
Most enquiries reach a first reply inside twelve minutes. Technical problems are usually resolved in the same conversation, because the person reading your message can see your line and fix it there and then.
[email protected]
Best for billing questions and anything needing a written record.
+1 514 447 7860
Fastest route for setup help — screenshots make troubleshooting far quicker.
ZeenTV Media LLC
1550 Wewatta Street, Suite 200
Denver, CO 80202, United States
Setup problems are very often solved by the installation guide, and the FAQ covers plans, devices and billing in detail.
Getting a fast answer
Support is staffed around the clock, but a message with the right detail gets solved in one reply instead of four. If you are writing about a technical problem, these four things almost always tell us the answer immediately.
Fire TV Stick, Android box, Samsung set, Windows PC — the fix for a stuttering stream differs by platform, and knowing yours removes a round trip.
It is how we locate your line. If you ordered under a different address from the one you are writing from, mention both.
An error message, a black screen, a spinning wheel or a channel list that never loads are four different faults. A photo of the screen is even better.
One bad channel usually means a decoder setting; everything failing usually means the playlist or the connection. This single detail halves the diagnosis.
Response times
| Type of enquiry | Typical first reply | Usually resolved |
|---|---|---|
| Pre-sales question | Under 10 minutes | Same conversation |
| New order activation | Under 15 minutes | Within the hour |
| Setup or installation help | Under 12 minutes | Same conversation |
| Stream quality issue | Under 12 minutes | Same day |
| Billing or refund request | Under 2 hours | Within 3 business days |
| Reseller application | A few hours | Same day in most cases |
Times are measured across a rolling 90-day window and hold overnight and at weekends — the desk does not close.
If you already know what you need, ordering takes less time than writing to us about it. Undecided? The FAQ and the channel list answer most of what people write in to ask.